Blog - Zonzo Estate

BOOKING TERMS & CONDITIONS

Below is a list of terms and conditions specific to bookings made for the restaurant only. For our list of terms and conditions specific to Weddings, please see our Wedding page for our wedding terms and conditions (under Packages); for further information please contact us

Prepayment/Deposits:

All bookings are required to make prepayment or pay a deposit at the time of booking to secure their reservation. Please see below for more information.

Weekend + public holiday reservations:

Prepayment is required in full for the food component at the time of booking.

Please note, all payments are non-transferable or non-refundable once made.

Beverages must be paid on the day cashless (Visa and MasterCard only). No cash will be accepted.

** Please note, this may also apply during peak times on weekdays.

Weekday reservations:

If your booking is less than 8 people (including all children and babies) you will be required to pay a $50 deposit that is non-transferable or non-refundable at the time of booking to secure your reservation.
If your booking is 8 or more people (including all children and babies) you will be required to make prepayment for the food component at the time of booking to secure your reservation. Please note, all payments are non-transferable/non-refundable once made.

We are unable to take any tentative bookings without payment.

Reservations can be made Monday–Friday between 9am-5pm on (03) 9730 2500 during office hours.

Menu:

Weekend + public holiday reservations:

Our set $55 per person Zonzo Festa Menu applies to all groups (including adults and children. Children under 12 months of age are exempt from this)

**Please note, this may also apply during peaks times on weekdays.

Weekday reservations:

If your booking is less than 8 people (including all children) you are welcome to order from the Menu.
If your booking is 8 or more people (including all children) you will be required to be on our set $55 per person Zonzo Festa Menu.

Our menu includes antipasti, a round of wood-fired pizza followed by slow cooked lamb accompanied with roasted potatoes and salad.

Sitting times:

Sitting times apply for all reservations. Please note these vary from day to day, so please enquire for availability.

We ask that all bookings arrive 5 minutes prior to their booking time to check in. You will be required to exit as per the sitting time.

Due to COVID-19, you are not permitted to vacate outside or anywhere else on the premises. You must leave the premise at the end of your sitting.

Outside tables:

Outside tables are available to be booked.

These are subject to the weather as they are not undercover, and umbrellas only provide partial shade.

If you are booked outside and the weather is not suitable (eg/ extremely hot or raining) management will make an executive decision to either move the booking to an undercover area (subject to availability) or cancel it.

In the event of cancellation at management discretion, a full refund of the deposit will be given.

If you are booked outside, this is where your table will remain.

Dietary Requirements:

Please specify all dietary requirements at the time of the booking.We can accommodate all dietary requirements including (but not limited to): gluten free, lactose/fructose free, vegetarian, vegan and allergies.

Cancellation Policy:

All payments are non-transferable or non-refundable once booked.

COVID Regulations:

We ask that all patrons oblige by the current regulations in place.

This includes maintaining social distancing of 1.5 metres and practice good hygiene.

We ask if you or anyone in your group has the mildest of symptoms to please stay at home.

Symptoms include:

Fever (over 37.5 degrees or chills)
Respiratory symptoms (coughing, sore throat, shortness of breath)
Runny nose
Loss of sense of smell, altered sense of taste, loss of appetite and/or fatigue

All Bookings:

Tables cannot be held without a deposit/prepayment. This must be made at the time of booking and is non-transferable/non-refundable.
Bookings of a certain size will be placed on a communal table.
The area you are booked in and sitting time will be stated at the time of booking and confirmed on your confirmation email – if you notice the details on your confirmation email are incorrect please contact Zonzo Restaurant immediately.
Please practice good hygiene. When you arrive, we ask that you sanitise or wash your hands. If you sneeze or cough, please do so into your elbow and proceed to wash your hands and sanitise.
Any patrons in violation of RSA or behaving inappropriately/disturbing or causing harm to other guests or staff members will be asked to leave the premises immediately and will have their prepayment forfeited.
No pets are permitted on the premises.
Bookings arriving more than 30 minutes from scheduled start time will have their table and prepayment forfeited.

We are doing every little bit we can to provide a safe and hygienic environment for both you and our staff.

We are also doing everything possible to make the experience as close to a normal Zonzo experience as possible.

One very important condition that will be a part of entry next week (other than washing your hands) is the absolute requirement to have your name & contact number recorded as you enter.

To simplify this process for everyone we have just got on board with the Australian owned and built APP 1breadcrumb
Once you create your profile and do your first check-in our activated Geofencing will automatically check you out & more importantly Check you in automatically on your next visit.

So to make things nice and smooth when you arrive if you can already have the app downloaded on your phone & your profile created the check-in process will be a simple click on your phone.

Download the app from the below links.

Google
https://play.google.com/store/apps/details…
Apple
https://apps.apple.com/us/app/1breadcrumb/id1510271269

Don’t forget with the limited capacity bookings are thoroughly recommended, you can do this by sending us a email at [email protected]

TERMS & CONDITIONS OF SALE

Our wine store terms and conditions can be found below. If you have any questions please don’t hesitate to email us. Have a peruse then wander back to the store when you’re ready. All transactions are processed in AUD. Delivery only available within Australia.

SHIPPING POLICY

Prices are $10 flat rate for the whole of Australia.

Shipping prices are in AUD. Shipping is only available within Australia. For orders outside of Australia please call us on +61 (03) 9730 2500.

Products and subscriptions are shipped the Monday following payment being made. Payment must be made and cleared before we ship the product(s).
Shipping price is per order. If purchasing a subscription, shipping is free within Australia. Shipping for international orders, including subscriptions, is dependent on third-party shipping fees.

CUSTOMER SERVICE POLICY

Zonzo Estate is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

CANCELLATION POLICY

If you wish to cancel your Wine Club subscription, you are welcome to do so at any time. This can be done by calling Zonzo Estate directly +61 (03) 9730 2500. Please note, this cannot be done by logging into your account.

REFUND POLICY

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund or exchange where goods are faulty, have been wrongly described or are different to the product purchased on the website.

VOUCHERS

Vouchers or notes of credit purchased in store and online:
⋅ cannot be redeemed for the cost of shipping;
⋅ are redeemable on any purchase of goods at the Zonzo Estate restaurant (dine in) and zonzo.com.au;
⋅ cannot be replaced if lost/stolen;
⋅ will be given as a voucher if change is required; and
⋅ expire 3 years from date of purchase (as of 01.11.19). Extensions will not be granted on any vouchers.

PAYMENTS

All transactions are processed in AUD.

Credit card payments are processed securely through a third party payment processor (Stripe) and are subject to Stripe’s terms and conditions. Upon completion of your payment we will email you a receipt. We are not able to access your credit card details. Payment is due on order. Goods will not be dispatched until the payment has cleared.

The prices outlined are in Australian dollars (AUD) and do not include postage. Postage prices are a flat fee within Australia. Please note, international shipping is available via calling us on +61 (03) 9730 2500. Some countries outside of Australia may require import duties and tax to be paid. You are responsible for paying duties and taxes in your own country if applicable. Prices may change at any time, but at no point will the cost of an active subscription increase.

When choosing to pay via subscriptions, you are accepting to pay on a recurring basis and acknowledge that an automatic payment will be made from your credit card based on the terms you set forward in your subscription (3/6/12 months). The first payment will be made immediately, with subsequent payments being deducted following the months you chose for it to recur. 3 month subscription: 3 month duration, one invoice, 1 delivery of 6 bottles every 3 months, Subscription is automatically renewed at the end of 3 months. â€¨6 Month subscription: 6 month duration, one invoice, 1 delivery of 6 bottles every 6 months, Subscription is automatically renewed at the end of subscription. 12 month subscription: 12 month duration, one invoice, 1 delivery of 6 bottles every 12 months, Subscription is automatically renewed at the end of the subscription.

SECURITY POLICY

When purchasing from Zonzo Estate your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. If you have any questions regarding our security policy, please contact us.

WEBSITE TERMS OF USE
Use of any of the websites hosted on the following domains (Zonzo Estate) signifies your agreement to the Terms of Use / Disclaimer: www.zonzoestate.com.au

DISCLAIMER

We endeavour to keep all information contained on the Zonzo Estate website up-to-date. However, prices, listings and other information are subject to change and are for information purposes only. Zonzo Estate assumes no responsibility for errors or omissions noted on the aforementioned website. Please verify all information via email or by telephone.

LINKS TO THIRD PARTY WEBSITES

The Zonzo Estate website may contain hyperlinks to websites operated by parties other than those within Zonzo Estate. Zonzo Estate does not control such websites and is not responsible for their content. Inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

LIMITATION OF LIABILITY

Neither Zonzo Estate nor any of its directors, employees or other representatives, or the developer, Internet Service Provider or carrier of the website, will be liable for damages arising out of or in connection with the use of Zonzo Estate websites. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

PRIVACY POLICY

ZONZO ESTATE WEBSITE

Zonzo Estateis dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders and provide you with our email newsletter (if applicable). Whenever you use our website, or any other website, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its IP address, and is sent automatically each time you access any Internet site. From a computers IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

OBEE CUSTOMER BOOKING SYSTEM

Databasik Software Pty Ltd trading as obee table reservations (obee) is committed to safeguarding your personal information and protecting your privacy. Please take a few minutes to read the following privacy policy so that you understand how we treat your personal information. As we continuously improve and expand our services, this privacy policy might change. So please check it out periodically. If you have any questions about our privacy policy please email us at [email protected]

In all cases we will treat your personal information with no less protection than that provided for by the Australian Privacy Principles set out under the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth) and any other privacy laws that are in force in Australia.

How we collect personal information about you.

We collect personal information when:

you interact with the system online (via a restaurants booking form, event form, online widgets etc);
you phone a restaurant to make a booking;
you visit in person, or in a store;
via any other means that you might interact with the venue or venue staff for example via email, e-newsletters or regular mail.
we may search any online public listing to find additional information on you which the restaurant may use. For example, we may use your email, mobile, or name to look up your profile on Google, LinkedIn, Facebook, Twitter or any other public website or social media site.

If you provide us with information via our website this information will only identify who you are if you provide us with your details (for example, if you provide us with your contact details). When you visit our website our web server collects the following types of information for statistical and security purposes:

Your Internet service providers address;
The number of users who visit the website;
The date and time of each visit;
The pages accessed; and
The type of browser used.

Obee will share your personal information with the venue or company in charge of running the restaurants that you interact with. Obee staff will have access to your personal details for the purpose of system maintenance, support, testing and troubleshooting. Obee will not sell or share the restaurants data (your personal information) with third parties.

Before we disclose your personal information to an overseas recipient such as a supplier or data warehouse:
(a) who is not in Australia or an external territory; and
(b) who is not the entity or the individual;
We take steps as are reasonable in the circumstances to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your personal information.

Why we collect Personal Information and what is it used for?

We store your personal information to communicate with you in relation to your booking. We may use the information for:

a restaurant to correspond with a customer;
a restaurant to keep notes and offer their best possible service to the customer; and
the restaurant to send you marketing or promotional material where you have opted to receive this information.

How we hold or store the information we collect.

We store the information you provide to us and the information we collect electronically in our computer databases in order for the restaurant to communicate with you in relation to your booking. Access to our computer servers is controlled by firewalls and best practice security protocols.

To whom do we disclose the Personal Information?

We disclose personal information to our directors, employees and contractors only for a purpose that is consistent with the way we have informed you that we will use the information in this privacy policy.We may also disclose personal information to any person or authority where we are required to by law.

Other than as we have set out in our privacy policy, we will not disclosure your personal information without your prior consent.

Cookies

We use cookies to store and track information about your usage of our services. Cookies are encrypted and unidentifiable bits of information sent to your browser from a web server that is stored on your computers hard drive. Cookies are set each time you register, or log in or log out of our website. Cookies may be used to store your username and password so that you dont have to re-enter it each time you visit our website. We may also use cookies to gather aggregated information about user habits on our website and services. For example, we may use cookies to estimate the number of concurrent users, estimate the total number of users, measure traffic statistics and to better understand how our users are using our services.

Our use of cookies also allows registered users to be presented with a personalised version of the website, carry out transactions and have access to information about your account.
Most browsers will allow you to turn off cookies. If you want to know how to do this please look at the menu on your browser, or look at the instruction on www.allaboutcookies.org. Please note however that turning off cookies will restrict your use of our website.

Amending, deleting and how you can obtain access to your Personal Information
We try to ensure that all personal information about you that we collect, use or disclose is accurate, complete and up-to-date.

If you want to obtain access to any personal information and data that we hold about you, or believe any of your personal information that we hold is inaccurate, incomplete or it is not necessary to hold it, you can contact the restaurant you have interacted with using our system or alternatively e-mail us at [email protected] and we will use reasonable efforts to provide it and, if required, correct it. Upon your request, we will provide you with a summary of your personal information. In your request, please provide us with the name of the venue that you interacted with and your current specific contact information so that we can accurately check our records.

You may at any time, request that we amend or delete your personal information from our database by emailing [email protected] with the name of the venue that you interacted with and the information you want to amend or delete. If you need us to delete, correct or amend this data, we will do so within 30 days.

Security and retention policies

We are committed to ensuring the security of the information we hold about you. We take all reasonable steps to ensure that the information we hold about you is protected from misuse, interference and loss, and from unauthorised access, modification or disclosure. If you have requested your personal information to be removed from a particular restaurants database we will take reasonable steps to destroy the information and/or ensure that the information is de-identified.
We maintain our servers in a highly secure server environment with 24 X 7 monitoring, surveillance and support to prevent unauthorized access and data security. Advanced security measures including firewalls, security protocols, security guards and surveillance are taken to ensure the continued service and protection of our services from natural disaster, intruders and disruptive events.
If you use the Internet to communicate with us, you should be aware of the risks in transmitting information over the Internet. We do not have control over information while in transit over the Internet and we cannot guarantee its security. Any personal information that we no longer require is destroyed. An exception to this may be where records are retained to comply with legal requirements.

Making a complaint

If you would like to make a complaint about our collection, use or disclosure of personal information, or if you believe that we have not complied with this privacy policy, please contact us using the details below at [email protected] or via post at:

Suite 2, Level 194 Nepean Hwy
Mentone VIC 3194

When contacting us please provide us as much detail as possible, in particular, the restaurant in relation to your complaint.

We will take any privacy complaint seriously and any complaint will be assessed by an appropriate person with the aim of resolving any issue in a timely and efficient manner. We request that you cooperate with us during this process and provide us with any relevant information that we may need.
If you are not satisfied with the outcome of our assessment of your complaint, you may wish to contact the Office of the Australian Information Commissioner.

Please contact us with any questions or comments.
We want you to enjoy your visit to the restaurant and the use of obees service. If you have any questions, or believe that a violation of this privacy policy may have occurred, please let us know. Our complete contact information is provided on the Contact Us section on our website. We will contact you to discuss any concerns within 2 business days of receiving your e-mail.

For more information please visit us atobee.com.au

BOOKING TERMS & CONDITIONS

Below is a list of terms and conditions specific to bookings made for the restaurant only. For our list of terms and conditions specific to Weddings, please see ourWedding page for our wedding terms and conditions(under Packages); for further information pleasecontact us

DEPOSIT

All bookings on Saturday, Sunday and public holidays require a non-transferable/non-refundable deposit to be paid, which is deducted from the final bill. Deposit amount is dependent on the guest numbers you book for. For groups of 8 or more a deposit is also required on weekdays.

Deposits must be paid at the time of booking payable by VISA or MasterCard.

Reservations can be made Monday to Friday between 9am 5pm on (03) 9730 2500 or online via our website (www.zonzo.com.au/bookings/)

SATURDAY AND SUNDAY SITTING TIMES*

SITTING TIMES

Sitting times apply to all bookings on the weekend and peak times. These vary from week to week. Please enquire for availability.

CONDITIONS

Groups of 7 or less are welcome to order directly from the Menu.

Please note, a limited Menu will apply on public holidays.

Groups of 8 adults or more are required to have our set $55 per person Zonzo Festa Menu. This includes antipasto, a round of wood-fired pizzas from our Menu (equates to half a pizza per person), followed by slow cooked lamb with roast potatoes and salad.

DETAILS

All food will arrive at the table when ready, and is placed into the middle of the table for everyone to share and enjoy.
Final guest numbers are due minimum one week prior to the booking. If your groups is 30 guests or more final numbers are due a minimum two weeks prior.
Final numbers given will be charged on the day.
Children 12 and under, order from the Kids Menu. High chairs upon request (limited availability)
Children must be actively supervised at all times.

*Subject to change

DIETARY REQUIREMENTS

Please specify at the time of booking, as we are able to accommodate these. E.g. gluten free, lactose/fructose free, allergies, vegetarian, vegan etc.

CAKE FEE

The charge is $15 if you would like to bring a cake to our venue. We will store the cake, put candles on and light them (if provided), bring the cake to your table, supply plates, cutlery and knife. Due to time constraints Zonzo does not provide a cake cutting service this will need to be done by you.

ALL BOOKINGS

Online booking available 24/7. Phone bookings are available Monday through Friday between 9am and 5pm on+61 (03) 9730 2500.We recommend booking as soon as possible to avoid disappointment.

Please note:

We are unable to split bills.
Tables cannot be held without a deposit. Deposit must be paid at time of booking.
Bookings of a certain size will be allocated on communal tables.
Strict property closure times may apply. Please enquire as to what these are.
No pets are permitted on the premises.
Zonzo Estate is a family friendly venue, therefore no adult/inappropriate decorations or games are permitted on the premises. Any group in violation of this will have their deposit forfeited and be asked to leave the premises immediately. No confetti or confetti filled balloons are permitted.
Bookings arriving any later than 30 mins from scheduled start time will have their table and deposit forfeited.

Any patrons that are in violation of RSA, or behaving inappropriately/disturbing other guests or staff will be asked to leave the premises immediately.

Download as a pdf.

TERMS & CONDITIONS OF SALE

Our wine store terms and conditions can be found below. If you have any questions please dont hesitate to email us. Have a peruse then wander back to the store when youre ready. All transactions are processed in AUD. Delivery only available within Australia.

SHIPPING POLICY

Prices per state are a flat rate:
ACT $35
VIC $15
NSW $25
QLD $35
SA $25
WA $50
TAS $25
NT $70

Shipping prices are in AUD. Shipping is only available within Australia. For orders outside of Australia please call us on +61 (03) 9730 2500.
Products and subscriptions are shipped the Monday following payment being made. Payment must be made and cleared before we ship the product(s).
Shipping price is per order. If purchasing a subscription, shipping is free within Australia. Shipping for international orders, including subscriptions, is dependent on third-party shipping fees.

CUSTOMER SERVICE POLICY

Zonzo Estate is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back-order or a full refund.

CANCELLATION POLICY

To cancel a subscription you can do so at any time. This can be done by logging into your account, clicking into your subscription and pressing the cancel button. Refusal to accept delivery of wine or failed payment does not act as terminating your subscription.

REFUND POLICY

VOUCHERS

Vouchers or notes of credit purchased in store and online:
cannot be redeemed for the cost of shipping;
are redeemable on any purchase of goods at the Zonzo Estate restaurant and zonzo.com.au;
cannot be replaced if lost/stolen;
will be given as a voucher if change is required; and
expire 6 months from purchase.

PAYMENTS

All transactions are processed in AUD.
Credit card payments are processed securely through a third party payment processor (Stripe) and are subject to Stripes terms and conditions. Upon completion of your payment we will email you a receipt. We are not able to access your credit card details. Payment is due on order. Goods will not be dispatched until the payment has cleared.
The prices outlined are in Australian dollars (AUD) and do not include postage. Postage prices are a flat fee within Australia. Please note, international shipping is available via calling us on +61 (03) 9730 2500. Some countries outside of Australia may require import duties and tax to be paid. You are responsible for paying duties and taxes in your own country if applicable. Prices may change at any time, but at no point will the cost of an active subscription increase.
When choosing to pay via subscriptions, you are accepting to pay on a recurring basis and acknowledge that an automatic payment will be made from your credit card based on the terms you set forward in your subscription (3/6/12 months). The first payment will be made immediately, with subsequent payments being deducted following the months you chose for it to recur. 3 month subscription: 3 Month Duration, One invoice, 1 delivery of 6 bottles every 3 months, Subscription is automatically renewed at the end of 3 months. ?6 Month subscription: 6 Month Duration, One invoice, 1 delivery of 6 bottles every 6 months, Subscription is automatically renewed at the end of subscription. 12 Month subscription: 12 Month Duration, One invoice, 1 delivery of 6 bottles every 12 months, Subscription is automatically renewed at the end of the subscription.

SECURITY POLICY

WEBSITE TERMS OF USE
Use of any of the websites hosted on the following domains (Zonzo Estate) signifies your agreement to the Terms of Use / Disclaimer: www.zonzoestate.com.au

DISCLAIMER

LINKS TO THIRD PARTY WEBSITES

LIMITATION OF LIABILITY

We welcome you to come on a journey and wander with Zonzo.

We are always on look out for inspiring weddings to share with our readers. If you have a wedding you’re dying to share, get in touch with us.

ZONZO WEDDINGS

Interested in holding your wedding at Zonzo Estate?

BOOKING TERMS & CONDITIONS

TERMS & CONDITIONS OF SALE

PRIVACY POLICY

BOOKING TERMS & CONDITIONS

TERMS & CONDITIONS OF SALE