Terms & Conditions of Sale

Customer service policy

Zonzo Estate is committed to providing exceptional customer service and products. We endeavour to ensure all products on our website are in stock and pricing is true and correct. If an ordered item is unavailable or we’re unable to fulfil your order, we will notify you within the hour and arrange an alternative or refund.

Payments

All transactions are processed in AUD.

Credit card payments are processed securely through third party payment processors (Stripe, Apple Pay and Google Pay) and are subject to the terms and conditions of the respective processor. Upon completion of your payment we will email you a receipt. We are not able to access your credit card details. Payment is due on order. Goods will not be released until payment has cleared.

The prices outlined are in Australian dollars (AUD) and do not include postage.

Security policy

When purchasing from Zonzo Estate your financial details are passed through a secure server using the latest 128-bit SSL encryption technology. If you have any questions regarding our security policy, please contact us.

Website terms of use

Use of any of the websites hosted on the following domains (Zonzo Estate) signifies your agreement to the terms: www.zonzoestate.com.au

Disclaimer

We endeavour to keep all information on our website up-to-date. Prices, listings and other information are subject to change and for information purposes only. Zonzo Estate assumes no responsibility for errors or omissions on the aforementioned website. Please verify all information via email or telephone.

Links to third party websites

The Zonzo Estate website may contain hyperlinks to websites operated by parties other than those within Zonzo Estate. Zonzo Estate does not control such websites and is not responsible for their content. Inclusion of hyperlinks to such websites does not imply any endorsement of their material or any association with their operators.

Limitation of liability

Neither Zonzo Estate nor any of its directors, employees or other representatives, or the developer, Internet Service Provider or carrier of the website, will be liable for damages arising out of or in connection to the use of Zonzo Estate’s website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Pickup

Pickup of orders in our restaurant and/or cellar door is free of charge.

Upon payment you will receive tracking information on your nominated phone number and/or email address.

Returns, refunds and cancellations

Wine is all about experimentation and we hope that you enjoy your choice. We do ask that you consider your choice before completing your order as we do not provide refunds if you change your mind or make a wrong decision.

You are entitled to a refund or exchange where goods are faulty, have been wrongly described or are different to the product purchased on the website.