Terms & Conditions for bookings

The following terms and conditions are specific to bookings made for the restaurant. For terms specific to weddings, please go to our weddings page. For terms relating to our online store, go here. For any other information contact us.

Reservations

‍
‍Weekend and public holiday reservations

Our $65 person Zonzo Festa Menu applies to all groups of 8 or more on a weekend or public holiday (children 11 years of age and under can order from the Kids Menu on the day).

Our Menu includes: antipasto (wood-fired bread served with salumi misto & Cerignola olives), a round of wood-fired pizzas, followed by slow cooked lamb shoulder in herb butter served with a leafy salad and potato chips.. All dietary requirements can be catered for.

A $20 per person non-refundable/non-transferable deposit is required to secure all reservations. This is then discounted from your final bill on the day you dine.

Final numbers and all dietary requirements are required a minimum of 1 week prior for groups of 15+ and a minimum of 72 hours prior for groups of 14 or less. Failure to provide us with your final numbers in this time frame will result in you being charged for the number of guests you have booked for on the day.

Beverages and any additional items must be paid on the day. We accept cash payments and VISA or MasterCard.

Please note: the Festa Menu may also apply on weekdays during peak season for all bookings. This will be stated at the time of booking. (Eg/throughout December and January).

‍Weekday reservations

If your booking is for 19 guests or less (including children and infants) you are welcome to book a table through our team or website. No deposit required.

If your booking is 20 or more people you will be required to participate in our Zonzo Festa Menu ($65pp). With a $20 per person non-refundable/non-transferable deposit required at the time of booking.

Please note: these terms may vary during peak times and will be stated at the time of booking.

Gift vouchers for payment

If you have a gift voucher that you would like to use for your deposit prepayment, please call us directly to book. +61 (03) 9730 2500
If you make the reservation and prepayment is made with a credit card, you will then only be able to use your voucher for additional payments on the day or for take away wine purchases. The amount already paid to us cannot be refunded. Please keep this in mind when booking.

If you would like to purchase a voucher to pick up from our Restaurant, please order online as a physical voucher and in the message section please note the date and time you would like to pick it up and we will get it ready for you. Please try to allow at least 24 hours notice for all pick up orders.

‍Cancellation policy

All deposit payments are non-refundable or non-transferable once booked. We ask that you please confirm with your group before securing the booking to avoid disappointment.

Late policy

Bookings arriving more than 15 minutes from scheduled start time will have their table and deposit forfeited.

‍Weekend + public holiday + peak times‍

Our set $65 per person Festa menu applies to all groups of 8 or more unless specified otherwise. Children 11 years and under are exempt.

Weekday reservations‍

If your booking is under 19 people (including children and infants) you are welcome to order a la carte from the menu.

If your booking is 20 or more people (including children and infants) you will be required to dine on the $65 per person Festa menu.

antipasto (wood-fired bread served with salumi misto & Cerignola olives), a round of wood-fired pizzas, followed by slow cooked lamb shoulder in herb butter served with a leafy salad and potato chips.

Dietary requirements‍

Please specify all dietary requirements at the time of your booking. We can accommodate all dietary requirements including (but not limited to): gluten free, lactose/fructose free, vegetarian, vegan and allergies.

Sitting times & in-restaurant policies

‍‍Sitting times apply to all reservations. These vary every day, so please enquire for availability.

Majority of our sittings are for a two (2) hour duration, however a select few are for a 1 or 1.5 hours duration. The duration of your sitting time will be stated on your confirmation email. If in doubt, please contact our team directly

We ask that you arrive promptly at the start of your sitting time and vacate the table at the conclusion of your sitting.

All bookings

Please note, we do not split bills. Your meal and drinks will be placed on one bill that is to be settled in one payment on the day after you dine.

Bookings of a certain size may be placed on a communal table. Our smallest table size is for a group of 6, and therefore groups of 2-12 guests may be placed on a communal table depending on the area they have booked and what the configuration of these tables is on the day. We do leave sufficient spacing between all groups to allow for a comfortable dining experience. If you have a preference for your own table, you are welcome to mention this at the time of booking and we will take this into consideration when assigning tables. It is not guaranteed.

The area you are booked in and sitting time will be stated at the time of booking and confirmed in an email — if the details on your confirmation email are incorrect, please contact us immediately.
‍

If you are joining us for a celebration, we allow you to bring in a few small decorations (eg/small flower jars or a couple of balloons). Please note, we do not allow any confetti or confetti/glitter filled balloons on the premises. We also do not allow any adult or inappropriate decorations. Anyone in violation of this will be asked to leave immediately.

Outside tables policy

Outside tables are available to be booked. These are subject to weather as they are not undercover. Umbrellas only provide partial shade.

If you are booked outside and the weather is unsuitable (eg. extreme heat or heavy rain) management will make an executive decision to move you to an undercover area, subject to availability, or cancel it.

In the event of cancellation at our discretion, a full refund of the deposit will be issued.

If you are booked outside and all is well, this is where your table will remain.

Please note, a wet weather option is never guaranteed.

‍Pets policy

No pets are permitted on the premises.

Responsible alcohol policy

Any patrons in violation of RSA or behaving inappropriately/disturbing or causing harm to other guests or staff members will be asked to leave the premises immediately and will have their prepayment forfeited.

‍